The Future of Customer Engagement: a Project Connect talk
Date:2 July 2019, 5:30pm - 2 July 2019, 7:30pm
AUT| Kirsty Traill Kirsty will explore how new technologies and behaviours are helping to tighten the bonds between brands and consumers. From building stronger connections with customer communities, to the need for hyper-personalisation in social advertising, learn about the seismic shifts headed our way to help you build the capabilities you need to win with customers. Kirsty is VP of Customer at Hootsuite, the world’s most widely used social media relationship platform, where she is responsible for Hootsuite’s Global Customer Support organisation, Voice of the Customer, Customer Experience, Customer Marketing and Customer Advocacy.